Feras' CV
Feras Sankar
Guest Services Officer | Healthcare Operations
Profile summary
Guest Services Officer | Healthcare Operations with expertise in HIMS, EMR/EHR, and patient registration. Managed daily check-ins for over 50 patients, resulting in a 15% increase in satisfaction scores and a 99% policy compliance rate. Optimized appointment scheduling to increase utilization by 20% and reduce wait times, while coordinating with clinical and billing staff to lower administrative errors by 30%. Maintained clear communication channels to reduce no-show rates by 18% and addressed patient inquiries to support operational efficiency.
Career highlights
Patient Services: Increased patient satisfaction scores by 15% by greeting and guiding 50 patients daily while maintaining a 99% compliance rate with hospital policies.
Operations Management: Reduced administrative errors by 30% and decreased appointment no-show rates by 18% through effective coordination with internal medical and billing teams.
Health Information Systems: Improved medical report turnaround times by 20% by monitoring pending requests and prioritizing urgent patient inquiries across 3 healthcare facilities.
Professional Development: Completed the Quality and Patient Safety certification through M42 Health Group to align clinical support practices with institutional standards.
Key skills
Professional experience
Shapes patient reception strategy, steering daily operations for the front-of-house team. Coordinates cross-functional workflows between clinical staff and administrative departments to ensure adherence to hospital standards.
- Enhance patient satisfaction scores by 15% by greeting and guiding over 50 patients daily with professionalism
- Achieve a 99% compliance rate with hospital policies by managing patient check-ins and verifying documentation
- Increase appointment utilization by 20% and reduced patient wait times through efficient scheduling
- Assist walk-in patients by offering earliest availability or standby options and directing them to appropriate clinics
- Reduce administrative errors by 30% through effective coordination with internal teams, including doctors and billing staff
- Enhance the overall patient experience by promptly addressing inquiries and concerns
- Maintain clear communication on appointments, reducing no-show rates by 18%
Coordinates the lifecycle of electronic health records within the Health Information Management System, ensuring adherence to privacy regulations. Manages the intake, processing, and archival of patient documentation to maintain data integrity across the facility.
- Releases medical reports to patients while maintaining compliance with privacy standards in the Health Information Management System.
- Uploads outpatient reports and consent forms into the system to ensure accurate electronic health records.
- Improves report turnaround times by 20% through proactive monitoring and follow-up of pending requests.
- Archives physical reports per protocols to support efficient retrieval and data integrity.
Managed health information systems and patient documentation workflows, reporting to the department head. Oversaw the integrity of medical records and digital file distribution, ensuring adherence to privacy standards and facility protocols for all outpatient services.
- Released medical reports directly to patients and securely emailed imaging files, ensuring compliance with confidentiality protocols
- Uploaded outpatient department (OPD) reports and consent forms, supporting accurate and timely patient documentation
- Monitored pending reports and reduced turnaround time for completion by 20%
- Archived finalized reports following facility protocols for efficient recordkeeping and retrieval - Prioritized and processed urgent patient requests from the call center promptly
Coordinated medical supply logistics and inventory control for clinical operations. Managed vendor relationships and internal distribution workflows to ensure consistent availability of essential equipment and medications for patient care.
- Ensured 100% availability of critical medical supplies by effectively managing inventory and placing timely orders
- Reduced expired inventory by 30% through regular inspections and proactive stock rotation
- Coordinated vendor interactions for accurate and quality-compliant deliveries
- Facilitated efficient surgical procedures and patient care by distributing essential medical equipment
- Collected and delivered laboratory samples, ensuring proper labeling and timely processing
- Streamlined medication distribution across clinics, reducing delivery delays by 25%
- Organized patient records and imaging CDs, speeding up case handling and cutting retrieval times
- Acted as a liaison for clear communication between patients, families, and healthcare professionals
Steered customer engagement and inventory control operations for a retail location. Defined service standards and stock reconciliation processes to maintain operational accuracy and improve client retention.
- Boosted repeat customer visits by 15% through personalized food and beverage recommendations.
- Reduced stock discrepancies through precise inventory management and daily reporting.
Facilitated customer engagement and merchandise flow within a high-volume retail environment. Managed daily interactions and inventory logistics to maintain service standards and operational throughput.
- Delivered product information and addressed inquiries, resulting in 95% customer satisfaction across 100 daily interactions.
- Increased upsell conversions by 20% over 3 months by providing personalized product recommendations.
- Optimized inventory retrieval processes, reducing customer wait times by 30%.
Architected digital communication strategy for scientific and cultural initiatives, reporting to executive leadership. Oversaw the production and distribution of multimedia assets across web platforms to align messaging with organizational objectives.
- Edited and branded 15 multimedia content pieces daily to increase cultural engagement and web traffic.
- Managed website content uploads, resulting in a 20% increase in monthly visitors.
- Coordinated with design and IT teams to implement streamlined workflows and ensure messaging consistency.
Education
Certifications
Languages
Arabic · Native
English · Fluent